Refunds, Cancelations & Service Terms

Terms & Conditions

TINY MOBILE “THE COMPANY” IS A REGISTERED RESELLER OF CELL PHONE LINES AND SERVICE PLANS.  THE COMPANY HAS RELATIONSHIPS WITH NETWORK CARRIERS “THE CARRIER” THAT ALLOW THE COMPANY TO OFFER THE FOLLOWING FEATURES TO THEIR CUSTOMERS “THE CLIENT”. COMPETITIVE RATES ON A VARIETY OF RATE PLANS:

UNLIMITED CALLING WITHIN CANADA AND FROM CANADA TO USA

LONG DISTANCE SAVER OPTIONS FOR INTERNATIONAL CALLS

PLANS OFFERING FROM 1GB OF DATA TO 100GB OF SHAREABLE DATA PER LINE

PEACE OF MIND PLANS AVAILABLE ON SELECT CARRIERS

EASY ROAM AND FLEX ROAM OPTIONS ON SELECT CARRIERS FOR TRAVELLING OUTSIDE OF CANADA

KEEP YOUR CURRENT NUMBER OR GET A NEW NUMBER (YOU CHOOSE)

DEVICES AVAILABLE TO BUY OUTRIGHT AT A DISCOUNTED RATE FROM REGULAR RETAIL PRICES

Client Responsibility

ACCOUNT SET UP:

A CREDIT CARD OR DEBIT CREDIT CARD IS REQUIRED TO SET UP CLIENT ACCOUNT WITH TINY MOBILE.

ALL CUSTOMER SERVICE REQUESTS MUST GO THROUGH TINY MOBILE DIRECTLY.  

TINY MOBILE CAN BE REACHED BY THE FOLLOWING:PHONE OR TEXT: 1-778-652-3375E MAIL: SUPPORT@TINYMOBILE.CA

DATA OVERAGES:

TINY MOBILE CHARGES $6 PER GB FOR DATA OVERAGES (ANYTHING OVER THE ALLOTTED DATA LIMIT ON YOUR CHOSEN RATE PLAN).  

THE CLIENT IS EXPECTED TO PAY OVERAGE CHARGES IN FULL EACH MONTH.  

TINY MOBILE CHARGES $5 PER GB for MOBILE DATA. (ANYTHING OVER THE ALLOTTED DATA LIMIT ON YOUR CHOSEN RATE PLAN).  

THE CLIENT IS EXPECTED TO PAY OVERAGE CHARGES IN FULL EACH MONTH.  

TINY MOBILE IS NOT RESPONSIBLE FOR MONITORING YOUR DATA USAGE.

IF TINY MOBILE IS AWARE OF ANY LINES GOING OVER THEIR PURCHASED LIMIT AND INCURRING CHARGES OVER $50, THE COMPANY MAY PUT A DATA BLOCK ON THE LINE TO PROTECT THE CLIENT ACCOUNT.  

THE CLIENT WILL HAVE THE ABILITY TO PAY FOR THE OVERAGES TO HAVE THE DATA RESTORED.

Additional Charges

ADDITIONAL CHARGES INCLUDING BUT NOT LIMITED TO:

VISUAL VOICE MAIL ($8.00 / month )

INTERNATIONAL LONG DISTANCE,

GOOGLE PLAY PURCHASES,

ROAMING AND 411 CALLS  (Rates may vary by item type)

ALL CHARGES ARE EXPECTED TO BE PAID IN FULL BY THE CLIENT EACH MONTH.

CALL FORWARDING:

WHEN USED FOR LONG DISTANCE CALLS ARE NOT COVERED.  REGULAR LONG DISTANCE RATES WILL APPLY, EVEN WITHIN CANADA.

ROAMING/TRAVEL:

IF YOU WILL BE LEAVING CANADA AND TAKING YOUR PHONE WITH YOU, YOU WILL NEED TO CALL IN AHEAD OF TIME TO CONFIRM WHAT ROAMING FEATURES YOU HAVE BUILT INTO YOUR PLAN.  PLEASE CALL A MINIMUM OF 1 WEEK IN ADVANCE IF AT ALL POSSIBLE.  

OVERDUE ACCOUNTS:

TINY MOBILE WILL CONTACT YOU BY EMAIL AND TEXT WHEN PAYMENTS FOR BILLS ARE DECLINED, NSF OR UNPAID IMMEDIATELY AFTER MISSED PAYMENT ON DUE DATE.  

THE CLIENT WILL RECEIVE AMPLE NOTIFICATIONS TO ENSURE THEY ARE AWARE OF THESE MISSED PAYMENTS

ONCE THE ACCOUNT IS OVERDUE BY 14 DAYS, THE CLIENT WILL RECEIVE A SUSPENSION NOTICE IF THERE IS NO PRIOR PAYMENT ARRANGEMENT MADE.

IF NO CONTACT IS MADE BY THE CLIENT, A FINAL SUSPENSION NOTICE WILL BE SENT BY EMAIL AND TEXT AND A PHONE CALL BY OUR ACCOUNTS RECEIVABLE DEPARTMENT WILL BE MADE TO THE ACCOUNT HOLDER TO ATTEMPT TO BRING THE ACCOUNT UP TO DATE

24 HOURS AFTER FINAL SUSPENSION NOTICE IS SENT, THE CLIENT’S LINES WILL ALL BE SUSPENDED UNTIL THE ACCOUNT IS PAID IN FULL.

14 DAYS AFTER SUSPENSION, THE CLIENT’S ACCOUNT WILL BE FORWARDED TO THE COMPANY’S COLLECTIONS DEPARTMENT.

Collections

WE RECOMMEND 30 DAYS NOTICE FOR CANCELLATION OF SERVICE. ALL CANCELLATION NOTICES MUST BE IN WRITING BY EMAIL TO SUPPORT@TINYMOBILE.CA and COME FROM THE EMAIL ON YOUR ACCOUNT .IF THE CLIENT WOULD LIKE TO CANCEL THEIR SERVICE WITH TINY MOBILE, THE COMPANY WILL REQUESTS 30 DAYS NOTICE ASSUMING THERE ARE NO SIGNED AGREEMENTS IN PLACE THAT PREVENT EARLY TERMINATION. THIS NOTICE PERIOD IS RECOMMENDED TO ENSURE TIME TO MOVE YOUR LINE OFF TINY MOBILE SERVICE.ALL OUTSTANDING MOBILITY AND DEVICE BALANCES ON THE ACCOUNT AT DUE AT TIME OF CANCELLATION.

Refunds

 IF SERVICES ARE CANCELLED BEFORE THE 30-DAYS NOTICE, THERE WILL BE NO REFUNDS TO THE CLIENT FOR PREVIOUS FEES PAID

IF THE CLIENT WOULD LIKE TO CANCEL THEIR SERVICE WITH TINY MOBILE AND HAVE ANY AGREEMENTS IN PLACE FOR PURCHASES OR PAYMENT PLANS, ALL BALANCES OWING TO TINY MOBILE WILL BE REQUIRED TO BE PAID BEFORE A PHONE NUMBER CAN BE RELEASED.

CLIENT IS RESPONSIBLE FOR ANY AND ALL CHARGES THAT ARE INCURRED ON THEIR LINE/S AND THESE CHARGES MAY APPEAR AFTER THE ACCOUNT HAS BEEN CLOSED AS THE COMPANY BILLS FOR USAGE AFTER THE REPORT IS RECEIVED FROM THE CARRIER AND REVIEWED FOR BILLING TO THE CLIENT.

IF ACCOUNT IS CANCELLED  AFTER SHIPPING (WITHIN 15 days of PURCHASE)  or   IMMEDIATELY AFTER ACTIVATION (which ever occurs first), NO REFUND WILL BE ISSUED FOR FIRST PAYMENT AS THE FUNDS ARE DIRECTED TO OUR ADMINISTRATION FEES.

Cancelations

AT 25 DAYS CANCELLATION OF SERVICE ALL CANCELLATION NOTICES MUST BE IN WRITING BY EMAIL TO SUPPORT@TINYMOBILE.CA and COME FROM THE EMAIL ON YOUR ACCOUNT .

IF THE CLIENT WOULD LIKE TO CANCEL THEIR SERVICE WITH TINY MOBILE, THE COMPANY WILL REQUIRE 30 DAYS NOTICE ASSUMING THERE ARE NO SIGNED AGREEMENTS IN PLACE THAT PREVENT EARLY TERMINATION.

PAYMENT METHODS

Tiny Mobile accepts the following payment methods:

Credit Card – All accounts set up with credit card payments will be scheduled for automatic payment variour stripe payment system. If the customer needs to change their credit card on file, they may do so by calling into our billing team at 902-812-0534 or requesting a payment link for an outstanding invoice and the new credit card information can be uploaded to their file from there. Any credit cards that need to be removed from the file, please send an email with the last 4 digits of the credit card toadmin@tinymobile.ca and make the request.

Debit Credit Card / Prepaid Credit Card - All accounts set up with debit credit card or prepaid credit card payments will be scheduled for automatic payment via our stripe payment system. If the customer needs to change their credit card on file, they may do so by calling into our billing team at 902-812-0534 or requesting a payment link for an outstanding invoice and the new credit card information can be uploaded to their file from there. Any credit cards that need to be removed from the file, please send an email with the last 4 digits of the credit card to admin@tinymobile.ca and make the request.

Pre-Authorized Debit – An agreement will be emailed to the customer email address on file in order to set up a pre-authorized debit (PAD) account. All information must be provided for the customer’s preferred bank account including Institution, Account number and Transit number among other personal contact information and addresses. Once the PAD account is set up, Tiny Mobile will send you a confirmation email to let you know the date of your first withdrawal and the amount to be withdrawn. It will be withdrawn on the same date each month for the same dollar amount unless otherwise indicated by the customer’s invoice; emailed to them to show any additional charges pending. All invoices are released a minimum of 10 days before the withdrawal date. Any changes to withdrawal date are required to be requested in writing a minimum of 72 hours before the next withdrawal date previously scheduled. NSF fees of $29 will apply for failed payments.

E-Transfer – Tiny Mobile now only accepts e-transfers on a case-by-case basis and typically for one-time payments only. Customers previously using this payment method prior to November 1, 2022 may continue to do so on a regular basis. All e-transfers must be sent to accounting@tinymobile.ca to ensure proper and timely deposit of funds. All e-transfers will incur a $2 admin fee per transaction

LATE PAYMENT FEES

All invoices on Tiny Mobile accounts are due upon receipt and are subject to a $5 late payment fee if unpaid on the date of release. Tiny Mobile offers a day grace period to ensure the customer has time to view their bill and raise any questions or concerns.